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Virtual Administrative, Secretary & Office Assistant Frequently Asked Questions

Q. Who are virtual assistants?

A. Virtual assistants are typically entrepreneurs and business owners who have found a niche in business services which combines knowledge, experience, and technology. Most virtual assistants work from home-based businesses, at least initially.

Q. Why use a virtual assistant?

A. More and more smart business owners are making the cost-effective decision to partner with a virtual assistant, or a virtual assistant firm, to provide the administrative support services necessary to operate their businesses. In some cases, business owners choose to work with a virtual assistant for all of their administrative needs, while some others may choose to only outsource specific detailed projects.

Additionally, some business owners choose to use a virtual assistant during peak seasons, or when their in-house assistant is on vacation. Whatever the reason, a virtual assistant is a sensible alternative to a business owners' administrative support needs. Virtual assistants, though, self-employed, rely on customer service to drive their business, therefore, an equal- or even greater- sense of loyalty than that of an employee, is not unusual.

Q. How do business owners (clients) and virtual assistants communicate and exchange documents, etc?

A. Clients and virtual assistants communicate through email, mail, telephone, fax, courier, wireless phones, and through various forms of file sharing technology.

Q. What are your office hours?
We are open 9:00 AM to 5:00 PM Eastern Time Monday through Friday. Other hours are available by appointment. 

Q. What types of payment do you accept?
You may pay by cash, check, money order or credit card via Paypal.

Q. Do you pick up and deliver work?
Yes. We use a messenger service and pass the delivery charge on to you.

Q. How long have you been in business?
We started in 1994.

Q. What is your turnaround time on projects?
We pride ourselves on our high work quality and short turnaround times. We will give you a completion date upon receipt of the project. We can also do rush jobs if needed.